ESPIAL INTERIORS & GIFTS

Security Policy

 

ESPIAL INTERIORS & GIFTS uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by ESPIAL INTERIORS & GIFTS or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

• eWAY is an authorised third party processor for all the major Australian banks.

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by ESPIAL INTERIORS & GIFTS

For more information about eWAY and online credit card payments, please visit

www.eWAY.com.au

  

ESPIAL INTERIORS & GIFTS

Delivery Policy

 

Physical goods

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. 

We will attempt to send your goods via AUSTRALIA POST within 1-3 working days; however if goods are unavailable delivery will take a little longer.

  

Shipping within Australia:

For orders weighing up to 1kg a flat rate of $10.

For orders weighing over 1kg and up to 10kg flat rate of $20.

Occasionally large or unusually shaped items may incur additional shipping costs. When this is the case we will contact you with a revised shipping quote ASAP.

 

International Shipping

We are also happy to ship to our customers overseas. Please email us for a shipping quote specific to your country. NB international orders may be subject to taxes, duties, and fees of the destination country. These are the responsibility of the buyer.

If you wish to query a delivery please contact us at info@espial.com.au

 

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at info@espial.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. 

ESPIAL INTERIORS & GIFTS will not be responsible for parcels lost or damaged in transit if you choose not to insure.