Refunds Policy & Shipping Info

 

Delivery Policy

Physical goods

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. 

We will attempt to send your goods via AUSTRALIA POST within 1-3 working days; however if goods are unavailable delivery will take a little longer.

Shipping within Australia Only.

We offer a flat rate postage of $10.

Occasionally large or unusually shaped items may incur additional shipping costs. When this is the case we will contact you with a revised shipping quote ASAP.

 

Refund & Returns Policy

If for any reason you are not completely satisfied with your online purchase within 7 days we offer a refund, exchange or credit note.

Please email us at frankie@espial.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

SALE ITEMS ARE CONSIDERED FINAL SALE. PLEASE CHOOSE CAREFULLY. THERE ARE NO REFUNDS, EXCHANGES OR STORE CREDITS ON SALE ITEMS.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. 

ESPIAL INTERIORS & GIFTS will not be responsible for parcels lost or damaged in transit if you choose not to insure.

 

ESPIAL INTERIORS & GIFTS